5 Steps to (almost) Effortless Empowerment
Corporate America spends millions each year searching (usually at vaguely fluffy off-site retreats spattered with trust-falls, group "sharing" and warm-fuzzies) for employee "empowerment." These concrete tips take little time, even less money...and actually work.
1. Call People By Name Research has shown that hearing our own name on a regular basis, especially from those in positions of power makes us more likely to take risks, accept responsibility, invest in a community, and generally push our personal boundaries.
2. Pay SMART Compliments We've all seen the difference that specific, measurable, actionable, realistic and timely goals can make. Imagine what would happen if we applied the same criteria to our expressions of gratitude and affirmation, and "Hey, good job." became "Wow. Your presentation this morning was awesome--your re-write of the opening totally hooked them, and the pacing through the financials was right on. Seriously can't wait for next week."
3. Give Negative Feedback Researchers in the field of "expertise and expert performance" continually cite our cultural dirth of negative feedback as the main reason so few of us ever escape mediocrity. We'd fire an athletic coach or music teacher who refused to point out and correct mistakes--so why do CEOs and managers get away with it?
4. Speak Their Language Advice to learn your co-workers "love language" may sound like an invitation for a law suit, but applied appropriately, it can help build trust, diffuse conflict and increase creativity. Individuals tend to express (and therefore receive love (and affirmation, appreciation, validation, etc.) in several distinct ways. Learning which each of your employees or team members responds best to can help you communicate positive reinforcement so that it actually makes a difference. Look for these 5 main "dialects"...
- Words of Affirmation : Chances are, you already think nice things about your co-workers an a regular basis. But since most of them aren't mind-readers, it doesn't do much good unless you speak up!
- Quality Time : Ever heard the saying, "time is money." Well, in business particularly, it's often true. So making time for colleagues--to work through a problem, share a lunch, even listen to them vent--often communicates their value to you more clearly than anything else.
- Acts of Service : for these individuals, simple gestures (rinsing their coffee cup, offering to take their place at a meeting, picking up the slack when their 2-year-old gets chicken pox) speak louder than words.
- Physical Touch : again, keep this appropriate, but for some people nothing "says" good work! like a good-old-fashioned pat on the back.
- Gifts : even small tokens of appreciation--certificates, awards, gift cards, time off--can go a long way with a person whose language is gifts.
5. Listen! Ever notice how the few people you know who are really good listeners also tend to be some of the most popular, productive, and powerful people you know too? So take a good honest look at your listening skill and set a concrete goal to improve.